Frequently Asked Questions
Everything you need to know about bringing Kasumi quality into your home.
What is the typical shipping timeline for furniture?
Standard shipping usually takes 5-7 business days. For oversized furniture items, our white-glove delivery service typically arrives within 2 weeks, including full assembly and packaging removal.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for returns.
Are your textiles and linens sustainably sourced?
Yes, Kasumi is committed to sustainability. All our bedding and bath linens are OEKO-TEX certified, ensuring they are free from harmful chemicals and ethically manufactured.
Do you offer interior design consultations?
We offer complimentary 30-minute virtual design consultations to help you select the perfect pieces for your space. You can book a session directly through our 'Design Services' page.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger home investments.
How do I care for my Kasumi handcrafted ceramics?
Most of our ceramics are dishwasher and microwave safe, but we recommend hand-washing with mild soap to preserve the unique glaze and longevity of the piece.